FAQ

Frequently Asked Questions

About MedAngel

What is MedAngel and how do I use it?

MedAngel helps you store temperature-sensitive medications properly.

It consists of a small temperature sensor, which connects to a mobile app on your phone via Bluetooth. The MedAngel sensor is meant to be kept with your medications as it continuously measures the temperature at which they are stored. The MedAngelONE app shows you the current temperature and alerts you when the safe temperature range of your medication is exceeded, so that you can take action. A timeline helps you track temperature changes over the course of the last 30 days.

By using MedAngel, you will no longer have to wonder about the safety of your medications, as it helps you keep them safe in storage at home, while you are out and about during the day, and while travelling.

How does MedAngel help me keep my medications safe?

Your medication can be selected from a list in the app, and the safe temperature for it will be automatically displayed. If the sensor detects that it is getting too warm or too cold for your medication, the app will set off an alarm, allowing you to take action and prevent the quality of your medication from being compromised.

How many sensors do I need?

That depends on your medications and on your lifestyle. Most of our insulin users, for example, have two sensors: one for their insulin in use, that they carry around with them during the day, and one for their stock in the fridge at home. You might want to use only one sensor to put with your medications in your fridge and occasionally take with you in a cool bag, or you might also want to use two sensors to check on meds both at home and in your office fridge.

Shipping and Payment

Where can I buy MedAngel?

MedAngel consists of a temperature sensor and a mobile app. The MedAngelONE app is available for download for free on the Android Play Store and on the App Store for iPhone and iPad.

The MedAngel temperature sensor is available on our website, via amazon.com.uk.de and .fr. and a number of local distributors around the world. Check out the ‘Shop‘ section on our website to see which online platform will suit your location best.

How long is the warranty on the sensor and what is the battery life?

MedAngel sensors have a 2-year warranty and are powered by replaceable high-quality lithium-ion batteries. Thanks to Bluetooth Low Energy, the battery life is about 9 months. When the battery is running low, you will receive a notification in the app.

The sensor is powered by a CR2032 lithium coin cell. These are standard batteries that should be found in any electronics store. It is important to get lithium batteries since alkaline batteries will not perform that well in a refrigerator.

What are my payment options?

Thank you for considering purchasing MedAngelONE! Our web shop currently accepts payment by credit card, but our partner shops and Amazon might offer more options. 

Is the mobile app free?

Yes, the MedAngelONE app which is to be used together with the sensor is available for download for free on the Android Play Store and the App Store for iPhone and iPad. By purchasing the MedAngel sensor, you can use all functions of the app and there will be no in-app purchases or any other extra cost for using it.

Do you ship to my country and what are the shipping costs?

We ship worldwide! Shipping is free for US users from California using USPS First Class, worldwide shipping cost is fixed at 5.99 € (7 US$).

If you are an Amazon Prime user in the US, UK, France or Germany, you can have MedAngel products delivered to your doorstep in less than two days. Please check out some of our local distributors and their shipping conditions under the ‘Shop’ section.

Using MedAngel

Do I need an internet connection for the app to function?

No internet connection is required for the app to function, since the sensor and the app are connected via Bluetooth. However, you will need to be connected to the internet to do the following:

  • Set up the app for the first time by signing up and confirming your email.
  • Checking out the help manual, or asking us to add your medication.

If you log out of the app for any reason, you will have to be connected to the internet to log in again and continue using the app and sensor.

Can I track multiple medications with one sensor?

The MedAngel sensor continuously measures temperature and is kept with the medications you want to monitor. If you are keeping multiple medications in one place, like your fridge, it makes sense to select and attribute them to one sensor in the app. The MedAngelONE app will give you medication-based notifications, so if the temperature is critical for one of your medications but not for the others, you will only get an alert for that particular one.

What are the different use modes in the app?

Many medications are stored in the fridge, which should maintain a temperature of 2-8°C/36-46°F, but some can also be removed from the fridge and stored at room temperature (usually up to 25°C/77°F) for a limited amount of time. MedAngelONE knows the safe temperature ranges for your medication for both long-term and short-term storage. Simply select your use mode in the app by choosing either ‘storing’ or ‘carrying’ and the temperature ranges will adjust accordingly.

What kind of battery do I need for my sensor?

The sensor is powered by a CR2032 lithium coin cell. These are standard batteries that you should be able to find in any electronics store. It is important to get lithium batteries since alkaline batteries will not perform that well in a refrigerator.

Do I need to be near my MedAngel in order for it to work?

The MedAngel sensor has an internal memory for temperature data for up to one week. When the sensor and your phone are not within Bluetooth range or when your phone is turned off or you are logged out from the app, you will not be able to receive the current temperature data from the sensor. When this happens, the MedAngel sensor saves that data and transmits it to the app as soon as sensor and phone are connected again

Can I connect multiple phones to one sensor?

MedAngel should be paired with one phone, and connecting it to two phones is less ideal. The sensor broadcasts temperature data via Bluetooth, and the closest phone will receive it. This means that data might be end up scattered across two different phones. The timeline view, for example, would not be complete on either of them.

Can I use MedAngel in cool bags?

Yes! The sensor is waterproof and can therefore also be used with water-activated cool bags, such as Frio bags. With MedAngel, you can be sure that your cool bag is working right. A notification will let you know when it’s time to replace cooling elements or to re-activate the cool bag. There is no need to worry, even in hot climates. 

Can I use MedAngel on flights?

Yes, you can use MedAngel on most flights, because the sensor uses Bluetooth to connect to your phone. While Wi-Fi or cellular connections (required to make a phone call or send a text message) may need to be disabled on flights, Bluetooth connections are allowed with most airlines. Simply activate airplane/flight safe mode in the settings on your phone and then enable Bluetooth. This way, MedAngel will monitor your meds during your flight as well.

Why should I use MedAngel in my refrigerator?

For long term storage of most temperature-sensitive medications, 2-8°C/36-46°F is the recommended safe range, which should be compliant with the temperature in a refrigerator. However, many domestic refrigerators have internal warm or cold spots, or wide variations in overall temperature, so medications may nevertheless be exposed to temperatures outside the recommended range. You can read more about this here

It’s not all that complex. Often, it is enough to move your medications to a different shelf or to adjust the settings. Use MedAngel to find the perfect spot in your fridge for your meds and keep on eye on it during seasonal changes!

Other

What happens with my data?

Your personal data remains with us and will not be shared with third parties. You can always access our Privacy Policy here and in the app under ‘Help’.

I have a suggestion.

We are happy to receive suggestions! You can contact us by email. We are looking forward to hearing from you!

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